Frequently Asked Questions
Faxko LLC
1.    What are the advantages of the Tripod Ladder System?

2.    Has the ladder system been validated?
    Ans.    Yes, the ladder meet all the applicable requirements per ANSI A14.2 Standard and OSHA for the US market. It was
    also certified per EN131 for European market.


3.    You have mentioned a lot of nice features. How can you convince for those who did not see the ladder?
    Ans.    We have sold some of the ladders at eBay. You can see the users' comments about this ladder at Faxko eBay account

4.    How do you compare your ladder sizes to the traditional stepladder system?
    Ans.    T12= 16' stepladder
               T10= 14' Stepladder
               T08= 12' stepladder
                 
5.    How long does it take to receive the ladder after I place an order?
    Ans.    The ladders are shipped from Michigan (Detroit Metro). It would take 2 to 8 days depend on your shipping address.
    Here are some information for your reference.
       3 Days to IL IN, OH, WI
       4 Days to NY, PA, MA, MO, MN
       5 Days to .KS, OK, GA, TN
        6 Days to TX, CO, FL
       7 Days to CA, OR, WA, NE

6.    At full extension, the ladder flexes during climbing. Is it safe to operate?
    Ans.    Similar to an extension ladder at full extension, the ladder flexes when you climb on. It is normal and you do not need
    to concern about this. The Tripod Ladder System has been validated with the ANSI Standard Specifications that require a
    safety factor of 4. That mean the ladder system passed the 1,200 lb load test. You may have seen airplane wings flexing up
    and down during a take off or touch down. That phenomenon is the result of efficient design process.

7.     Why the safety belt and the handle only rated for 75 lbs.?
    Ans.    The safety belt and the handle would prevent from injuries if you are out of balanced positions. We do not want you
    overly lean on them and 75 lb limit is more than enough for this purpose. However, we did validate the features with 300 lbs.
    (safety factor of 4 times) for safety.

8.    When does Faxko offer promotional Sale?
    Ans.    Our prices are very competitive so that our customers do not have to wait for promotional Sale. For instance, our T12
    model (equivalent to 16' Stepladder) price is almost 50% less than the closest comparable unit's in the market.

9.    Where are the ladders made?
       Ans.    The ladders are made in China.

10.  Is this a patented design?
       Ans.    Yes, it is a patented design.

11.  Do you have warranty?
       Ans.   One year limited warranty. Please note, the warranty does not include impact damages such as cracks, bents, dents
       and etc. which are covered by the shipping insurance within one weeks of receiving the item.